Payment, Delivery & POLICIES

PAYMENT METHODS

All orders placed on our website are paid via “Paypal” system. Please note that your “Paypal” account has to have EURO currency to successfully proceed the payment.

After the verification of your billing and the shipping addresses, please, choose the convenient shipping option. All transactions made on deepintheforestlab.com are encrypted and secure.

DELIVERY METHODS

Saint-Petersburg

• Self-pickup from (1-2 days after producition chosen item) you will receive the letter with information about the pickup.
• Sending by the Russian Post (7-14 days since transferring the parcel to the post office after production of chosen item)
• Courier delivery (1-2 days after after producition of chosen item)

Regions of Russia

• Sending by the Russian Post (7-14 days since transferring the parcel to the post office after production of chosen item)

Foreign countries

• Sending by the Russian Post (14-25 days since transferring the parcel to the post office after production).

Delivery cost is calculated in your cart before proceeding with the payment. After you place the order and proceed with the payment, you will get a confirmation letter to your e-mail. Each jewelry item in handcrafted special for you (4-7 days after submitting the order). Within 7-11 days after submitting the order, you will receive the second letter once your order has been transferred to the delivery service or the self-pickup point. If your order is sent by post, you will receive the tracking code of the parcel, the movement of which you can track on pochta.ru.

We ship twice a week. All jewelry comes packaged in paper gift boxes. All items are shipped in paper padded mailers or cardboard boxes made from recycled content. 

RETURN POLICY

All jewelry is custom handmade due to sizing information placed by customer in each order. We don’t allow returns, please make sure that you choose right size for your item.

DeepInTheForest Lab is not responsible for things lost or stolen in the mail. If items are damaged when they arrive, please let us know as soon as you receive them, the damaged items will then be replaced if it was our fault.

Prices are subject to change based on fluctuations in the metal market. Due to this, all coupon codes and special offers are only valid during time of sale. All sale items are final sale.

If you have any questions, please, send us an email to deepintheforestjewelry@gmail.com.

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