FAQ

ARE OFFLINE SHOPS IN MY AREA?

No, we produce custom handcrafted jewelry and each item we make only for order.

HOW TO ORDER DEEPINTHEFOREST JEWELRY FROM WEBSITE?

It is very easy, just follow these steps:
• Have a look at all jewelry in “Jewelry Shop” section.
• Click on pieces you loved, and choose a suitable size (if applicable).
• Click on “Add to Cart” button, and the item will simultaneously appear in your cart. Go on shopping, and once you have picked up all jewelry pieces you want to order, click on “Cart” button.
• In your cart, add special instructions in a box under a list of your jewelry (in case you want to give us some details for packing and shipping your order). In the cart, you can see total amount to be paid with taxes and shipping included in the price.
• Once you have checked your order pieces, click on “Checkout” button.
• Fill in information about your name, billing address, and phone number.
• Now click on “Continue to Payment Method” and pay for the order via “Yandex.Money”.
• Once your payment is processed, you will receive a confirmation letter on your e-mail from deepintheforestlab.com.
• We will start to produce and after that to pack your order, will ship within 3 working days from Saint-Petersburg.

In case you have not found needed ring size on our website, please, contact us via deeintheforestjewelry@gmail.com with e-mail subject “Special order”, and we will inform you of production matters, price, and timing.

HOW LONG DOES IT TAKE TO RECIVE MY ORDER?

We start to produce and pack your order after we receive the payment. The production and packing takes 5-10 days Once your parcel is ready, we ship it via AirMail to your address as stated in the order from Saint-Petersburg. You get your tracking number once your parcel is shipped. It usually takes 10-20 working days. We send all packages from Saint-Petersburg using Russian Post, and delivery is processed within 2-4 weeks and delivered to US, Asia, Australia or Europe.

WHICH PAYMENT METHODS ARE AVAILABLE?

We accept payments made via “Yandex.Money” payment system that includes bank cards, Yandex.Money, and Qiwi Wallet.

WHOM DO I NEED TO CONTACT IN CASE I HAVEN;T RECEIVED MY SHIPMENT AFTER 5-6 WEEKS?

In case there are problems with delivery by your tracking number, please, contact us via deepintheforestjewelry@gmail.com with e-mail subject “Not received parcel after 5-6 weeks”, and your order number. You can find your order number in the first letter from DeepInTheForest that you receive after submitting your payment. We will answer you as soon as possible to help you with this problem.

HOW MUCH DOES IT COST TO SHIP MY PACKAGE?

We ship via Russian Post, and the shipping cost is $10.

HOW DO I TRACK MY PARCEL?

In your second e-mail from DeepInTheForest, you get your tracking number and the link to follow to check information on delivery.

HOW DO I MEASURE MY RING SIZE?

To find out which ring size is yours, check our ‘Ring size’ page.

WHAT IS DEEPINTHEFOREST JEWELRY MADE OF?

All our jewelry pieces are produced out of sterling silver. We also use natural stones. To keep our jewelry hypoallergenic, we do not add nickel. We use silver and copper and do not use rhodium plating.

WHY MY JEWELRY LOOKS A BIT DIFFERENT THEN ON THE PICTURE?

All items at DeepInTheForest Jewelry are handcrafted one at a time. It is therefore very rare to create identical items. There may be natural variations that are not product flaws. Such variations are inherent in the manufacturing of handmade products, so you may find minor distinctions that make your DeepInTheForest buys special and truly one-of- a-kind. For any further requests please feel free to contact us at deepintheforestjewelry@gmail.com.

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